The study seeks to quantify the procurement performance expectations gap (PPEG) in community roadworks projects using a proposed performance expectations gap index (PEGI), computed by combining data from actual and perceived performance by “Technical Staff” and “Road users” in selected District Local Governments (DLGS) using paired mean differences. This study borrows the concept of expectations gap from auditing and marketing fields in order to replicate it in public procurement management, by introducing a new methodological approach of quantifying and measuring performance expectations gap using a positivistic approach, as…

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