Research addressing the performance expectations gap in public procurement is sparse and yet it’s an important aspect that is persistently occurring in DLGs. Previous research has mainly focused on procurement performance, by emphasizing how an efficient and effective procurement process can contribute to better procurement performance thus meeting citizens’ performance expectations. For instance, according to Van Weele as cited by Makali (2015) procurement performance is a measure of identifying the extent to which the procurement function is able to reach the objectives and goals with minimum costs. On the other hand, Amaratunga &…

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